Privacy Policy
At Helix Group Enterprises, we respect your privacy and take reasonable steps to protect the information you provide to us.
This Privacy Policy explains what information we may collect through our website, how we use it, and how you can contact us about your information.
Information you provide to us
When you contact Helix Group through our website, email, phone, or an enquiry form, you may provide information such as your:
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Name
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Email address
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Phone number
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Company or organisation
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Project address or location
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Type of project
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Project requirements
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Estimated budget
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Expected timeframe
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Any other information you include in your enquiry
We collect this information so we can understand your requirements, respond to your enquiry, discuss your project and provide relevant information about our services.
Information collected through our website
When you visit our website, certain technical information may be collected automatically.
This may include your IP address, browser type, device information, pages visited, referring website, approximate location and information about how you interact with the website.
We use this information to help maintain website security, understand website performance and improve the experience for visitors.
How we use your information
Information collected by Helix Group may be used to:
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Respond to enquiries and requests
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Contact you about a project
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Prepare estimates, proposals or quotations
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Provide and manage our services
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Communicate with clients and prospective clients
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Improve our website and services
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Maintain the security and functionality of our website
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Meet legal, accounting or regulatory requirements
We will only use your information for purposes that are reasonably connected to our business activities or as otherwise permitted by law.
Third-party services
We may use third-party services to help operate and improve our website and business.
These services may include website hosting, analytics, email, communication, security and other technology providers.
Where these providers process personal information on our behalf, they may have access to information necessary to provide their services.
Third-party services may also have their own privacy policies and may collect information independently when you interact with their services.
Links to other websites
Our website may contain links to external websites, including social media platforms, suppliers, industry organisations or other websites that may be relevant to our services.
Once you leave the Helix Group website, the privacy practices of that external website will apply. We recommend reviewing the privacy policy of any website you visit.
How we protect your information
We take reasonable measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need it for business or service-related purposes.
While we take reasonable precautions, no online system can be guaranteed to be completely secure.
Your information and your requests
You can contact us if you would like to know what personal information we hold about you or if you believe information we hold is incorrect or needs to be updated.
Depending on the circumstances and applicable law, you may also request that personal information be deleted.
We may need to verify your identity before processing a request.
Overseas services
Some of the technology and service providers used by Helix Group may operate or store information outside Australia.
As a result, information you provide to us may be processed or stored overseas.
The location of data processing can vary depending on the services and providers we use.
Where applicable privacy laws require us to take reasonable steps in relation to overseas disclosures, we will do so.
Privacy enquiries and complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us.
We will review your enquiry or complaint and take reasonable steps to address the matter.
Helix Group Enterprises
Email: info@helix.group
Phone: 0408 683 134
If you are not satisfied with how your privacy concern has been handled, you may also contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy when our website, services, technology or information-handling practices change.
The latest version will always be published on this page, together with the date it was last updated.
Last updated: 20 September 2026
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